The OBBBA: A New Car with a Hidden Leak
What if one day, the government delivered a brand new car to your driveway? Of course, you’d be pretty excited. The car looks really nice, and comes with some impressive features. But after you take it out for a few drives, you notice the temperature gauge slowly creeping higher and higher. It turns out, the […]
Would You Tape the Bank Vault Code to the Door? Rethinking Password Security in Healthcare
Imagine this: A group of professional bank robbers sneaks into a high-security vault late at night. They’ve spent weeks planning, studying security footage, bypassing motion sensors, and hacking into the surveillance system. They’re ready for a serious challenge. But when they finally get to the vault, they stop dead in their tracks. There, taped right […]
Don’t Ask Hospitals How Much Your Care Will Cost, Ask Your Insurance
Imagine you’re planning a cross-country road trip. You know you’ll hit toll roads along the way, but here’s the catch: every toll booth gives you a different answer about how much you’ll pay in total. Some give you an average, others offer a wide range of options, and some just shrug. You’re told to get […]
Heroes In Healthcare: Edith Cavell
The Forgotten Hero Who Saw No Borders in Humanity In times of conflict, whether on a personal or global level, it can be easy for interactions between people to devolve into divisions of who is on which side, and a contagion of us-versus-them thinking can spread broadly and quickly. That’s why the story of Edith […]
Level Up Your Patient Engagement: What Healthcare Can Learn from Video Games and Social Media
What if managing your health was as addictive as your favorite video game or as engaging as scrolling through social media? Imagine a world where your healthcare app celebrated your progress, rewarded your healthy habits and connected you to a supportive community, all with the sleek, intuitive design of the digital platforms you use daily. […]
Striking the Right Cord
Imagine a symphony conductor who spends all their time perfecting the timing of the percussion section. Every beat is flawless, each drum hit is precisely on cue, and the cymbals crash with exacting precision. The conductor becomes an expert in the intricate rhythms and nuances of the percussion instruments, ensuring they never miss a note. […]
Beyond Broken Promises: How to Rebuild Trust in Healthcare
Remember that time when someone broke their promise? Or the time when someone didn’t do what they said they would do? Or that time when someone deceived you into thinking something that wasn’t true? Violations of trust have a way of being sticky in the worst ways. We tend to remember the people and organizations […]
Protecting Your Digital Healthcare Castle
Centuries ago, preventing an enemy from attacking your castle was fairly straightforward. Typically, there were limited methods that opposing forces could breach the walls. Those vulnerabilities could be protected in a fairly straightforward way, by a moat, a drawbridge, or guarded under constant surveillance. But now, we live in a very different world of malware, […]
The Transformative Impact of Patient-Driven Revenue Cycles on Hospital Revenue, Staffing, and Operations
In the vast sea of healthcare, patients and providers often find themselves adrift in a complex financial landscape. Billing and payments can be turbulent waters to navigate, leaving many patients feeling lost and overwhelmed. However, there’s a beacon of hope emerging on the horizon—the patient-driven revenue cycle. Beyond improving the patient experience and increasing revenue, […]
Connecting Patient Needs with Local Resources: How Social Determinants of Health Enhance Healthcare Outcomes
In an old fable, several blind men approach an elephant. They each touch different parts of the mighty beast and describe their limited perceptions. One grasps the trunk and perceives a snake; another feels the ear and senses a fan. They all make their unique contributions, but none of them grasp the full reality of […]