Price Transparency Update Coming in 2022
When it comes to healthcare, the government typically has two options for incentivizing specific actions. They can either provide a carrot, or a stick. In the case of price transparency, the government went with the stick approach, with a penalty of $300 a day for noncompliant hospitals beginning as of 01/01/2021. However, they will be bringing out a bigger stick shortly, with an increase in penalties slated for 2022.
Tips to Improve Patient Access
It’s no secret that patient access can be a nightmare. Research shows that the average wait time in the US is longer than 18 days, and 43% of patients haven’t had success in finding same-day appointments when they’re sick (1). When you add in complicated and obscure referral processes, difficult and time-consuming communication channels, and […]
Heroes in Healthcare: Dr. Merlin Antunez
Shortly after two of his brothers died, and his father became crippled by Parkinson’s disease, Merlin Antunez found himself in an orphanage.
In the 1980s in Honduras, there wasn’t much healthcare available, especially for those living in poverty. But Merlin vowed that he would try to change that.
Heroes in Healthcare: Eula Hall
Standing near the burnt remains of Mud Creek clinic, Eula Hall was devastated. It was 1982, and the healthcare clinic she’d founded 9 years earlier with two doctors in Eastern Kentucky, had grown to become an absolute pillar of the community. It was a vital resource to thousands of patients in the region who couldn’t […]
Making your RCM Patient-Facing
promoting industry leading care and expertise. Patients quickly realize the difference between the great care they receive from their medical provider and the experience leading up to and after their medical appointment. This bookend disparity can create disappointment in their healthcare experience, uncertainty in future experiences, and a lack of trust in their provider organization.
Empowering Patients
“I know I put them here, somewhere…” says Nelly, a frantic mom of three kids who all recently had trips to Urgent Care for pink eye, is looking for misplaced medical bills for the 2nd time that month. With separate bills for each of her kids, she’s been getting a lot of mail from this […]
Decreased patient volumes? Learn how to increase your revenue anyway
When tragedy strikes, or when the deck seems stacked against us, we are typically faced with two options. Option 1, play the Blame Game. or option 2, play the Reclaim Game. We chose the latter.
Heroes in Healthcare: Harris Rosen
About twenty years ago, Tangelo Park was a Florida neighborhood of small houses that was trying to overcome a growing presence of drugs, crime and too many shuttered homes. Nearly half its students were dropping out of school. But today, Tangelo Park is a striking success story. Because living in Tangelo Park means: This incredible […]
Too Much Skin in the Game
Whether it’s confusing medical bills sent months after care is received, or unclear expectations around how much something will cost, paying for healthcare from a patient’s perspective is anything but a clean and simple process.
Simplifying the Patient Experience
The famous author Gary Hopkins once said, “People often associate complexity with deeper meaning, when often after precious time has been lost, it is realized that simplicity is the key to everything.”
But how would you describe the patient financial experience?