Protecting Your Digital Healthcare Castle
Centuries ago, preventing an enemy from attacking your castle was fairly straightforward. Typically, there were limited methods that opposing forces could breach the walls. Those vulnerabilities could be protected in a fairly straightforward way, by a moat, a drawbridge, or guarded under constant surveillance. But now, we live in a very different world of malware, […]
Connecting Patient Needs with Local Resources: How Social Determinants of Health Enhance Healthcare Outcomes
In an old fable, several blind men approach an elephant. They each touch different parts of the mighty beast and describe their limited perceptions. One grasps the trunk and perceives a snake; another feels the ear and senses a fan. They all make their unique contributions, but none of them grasp the full reality of […]
Digital Health in Rural Communities
Saint Fictional Rural Hospital is located about 40 minutes away from the nearest city, and about 2 hours away from the nearest hospital. As a rural, critical access hospital, the leaders of SFRH knew what it was like to deal with patient access issues, a lack of staff, and budget constraints. After feeling like the […]
Relieving the Burden of Medical Debt
Have you ever had a medical bill you couldn’t pay? If so, you’re not alone. Currently, one out of three Americans can’t pay their medical bills. These individuals are facing wage garnishment, property liens, and bankruptcy. Imagine adding that to the regular stressors of your daily life. Knowing that you could be be financially limited […]
Price Transparency Update Coming in 2022
When it comes to healthcare, the government typically has two options for incentivizing specific actions. They can either provide a carrot, or a stick. In the case of price transparency, the government went with the stick approach, with a penalty of $300 a day for noncompliant hospitals beginning as of 01/01/2021. However, they will be bringing out a bigger stick shortly, with an increase in penalties slated for 2022.
Tips to Improve Patient Access
It’s no secret that patient access can be a nightmare. Research shows that the average wait time in the US is longer than 18 days, and 43% of patients haven’t had success in finding same-day appointments when they’re sick (1). When you add in complicated and obscure referral processes, difficult and time-consuming communication channels, and […]
Heroes in Healthcare: Dr. Merlin Antunez
Shortly after two of his brothers died, and his father became crippled by Parkinson’s disease, Merlin Antunez found himself in an orphanage.
In the 1980s in Honduras, there wasn’t much healthcare available, especially for those living in poverty. But Merlin vowed that he would try to change that.
Heroes in Healthcare: Eula Hall
Standing near the burnt remains of Mud Creek clinic, Eula Hall was devastated. It was 1982, and the healthcare clinic she’d founded 9 years earlier with two doctors in Eastern Kentucky, had grown to become an absolute pillar of the community. It was a vital resource to thousands of patients in the region who couldn’t […]
Making your RCM Patient-Facing
promoting industry leading care and expertise. Patients quickly realize the difference between the great care they receive from their medical provider and the experience leading up to and after their medical appointment. This bookend disparity can create disappointment in their healthcare experience, uncertainty in future experiences, and a lack of trust in their provider organization.
Empowering Patients
“I know I put them here, somewhere…” says Nelly, a frantic mom of three kids who all recently had trips to Urgent Care for pink eye, is looking for misplaced medical bills for the 2nd time that month. With separate bills for each of her kids, she’s been getting a lot of mail from this […]