The Transformative Impact of Patient-Driven Revenue Cycles on Hospital Revenue, Staffing, and Operations
In the vast sea of healthcare, patients and providers often find themselves adrift in a complex financial landscape. Billing and payments can be turbulent waters to navigate, leaving many patients feeling lost and overwhelmed. However, there’s a beacon of hope emerging on the horizon—the patient-driven revenue cycle. Beyond improving the patient experience and increasing revenue, […]
WHITE PAPER: Engaging Patients Through Texting
Many hospitals today are facing significant financial challenges. So are their patients. While both of these parties share a similar struggle, what they don’t often share is a quick and easy way to communicate about paying for healthcare given and received. This is especially true now, as co-pays and high deductibles continue to rise and patients […]
Digital Health in Rural Communities
Saint Fictional Rural Hospital is located about 40 minutes away from the nearest city, and about 2 hours away from the nearest hospital. As a rural, critical access hospital, the leaders of SFRH knew what it was like to deal with patient access issues, a lack of staff, and budget constraints. After feeling like the […]
Patient Experience in Senior Care
When you hear the words, “Senior Care”, what comes to mind? How about technological innovation? Going paperless? Or a strong focus on customer service? In this blog post, we’ll explore how these concepts are blossoming and improving healthcare within Senior Care organizations across the country. To begin, we’ll imagine the hypothetical situation of a patient […]
Tips to Improve Patient Access
It’s no secret that patient access can be a nightmare. Research shows that the average wait time in the US is longer than 18 days, and 43% of patients haven’t had success in finding same-day appointments when they’re sick (1). When you add in complicated and obscure referral processes, difficult and time-consuming communication channels, and […]
The Impacts of a Simplified Patient Financial Experience
The healthcare revenue cycle is not getting any easier. Especially with increasing patient deductibles and costs, combined with the ever-mounting pressure of the pandemic on the economy and healthcare providers and their organizations. Some healthcare organizations resort to suing their patients to collect on past due bills, and/or garnishing wages. One report found that “the […]
Patient Payments Faster.
What if increasing patient revenue was as easy as flipping on a switch? Last year, one of our clients went through an EMR conversion. Due to the expected backlog in billing and potential data accuracy during the transition, they asked us to stop sending our real-time text messages and email notifications to their patients about […]
Making your RCM Patient-Facing
promoting industry leading care and expertise. Patients quickly realize the difference between the great care they receive from their medical provider and the experience leading up to and after their medical appointment. This bookend disparity can create disappointment in their healthcare experience, uncertainty in future experiences, and a lack of trust in their provider organization.
Empowering Patients
“I know I put them here, somewhere…” says Nelly, a frantic mom of three kids who all recently had trips to Urgent Care for pink eye, is looking for misplaced medical bills for the 2nd time that month. With separate bills for each of her kids, she’s been getting a lot of mail from this […]
Too Much Skin in the Game
Whether it’s confusing medical bills sent months after care is received, or unclear expectations around how much something will cost, paying for healthcare from a patient’s perspective is anything but a clean and simple process.