Simplifying the Patient Experience
The famous author Gary Hopkins once said, “People often associate complexity with deeper meaning, when often after precious time has been lost, it is realized that simplicity is the key to everything.”
But how would you describe the patient financial experience?
Tired of all the paper? Streamline with digital questionnaires and screeners.
Has this ever happened to you? You show up for an appointment, and the provider gives you a paper clinical screening form to fill out before you can meet with them. You’re eager to get in to see the doctor, but you know you need to fill out this screener the best you can. But […]
Text-to-Pay for Medical Bills
Healthcare organizations across the country are finding great success in shifting their patient engagement and bill collection efforts to the patient’s phone.
Most text messages are quickly read by most people, as cited above. And healthcare organizations that move from emails and letters to text messages are finding new success in patient retention, patient satisfaction, reduced AR, and increased revenue. This also means that fewer patients have to experience the “bill collector” side of their favorite healthcare providers
Surprise Billing Review
On December 27, 2020, the No Surprises Act was signed into law. This law eliminates the large, surprise medical bills that patients often received after sugeries and emergent care from providers who cared for them who were not included in their insurance’s network. This act addresses many issues in healthcare that were making life difficult […]