Would You Tape the Bank Vault Code to the Door? Rethinking Password Security in Healthcare
Imagine this: A group of professional bank robbers sneaks into a high-security vault late at night. They’ve spent weeks planning, studying security footage, bypassing motion sensors, and hacking into the surveillance system. They’re ready for a serious challenge. But when they finally get to the vault, they stop dead in their tracks. There, taped right […]
Heroes In Healthcare: Edith Cavell
The Forgotten Hero Who Saw No Borders in Humanity In times of conflict, whether on a personal or global level, it can be easy for interactions between people to devolve into divisions of who is on which side, and a contagion of us-versus-them thinking can spread broadly and quickly. That’s why the story of Edith […]
Heroes in Healthcare: Dr. Christina Rosenthal
“We can’t be what we can’t see,” says Dr. Christina Rosenthal, an African American dentist who runs her own dental practice in Memphis. This principle is a driving force behind Dr. Rosenthal’s efforts to not only be the best dentist she can be, but also help others realize their dream of becoming a doctor as […]
Creating Omni-Channel Experiences for Your Patients
Remember the last time you were navigating to a new location in a busy city during rush hour traffic. You are already running behind, all the lanes are packed with vehicles, horns honking, construction cones all around you, and you suddenly realize the lane you’re driving in just forced you onto a bridge heading in […]
Optimizing Patient Payment Plans
Healthcare has long been viewed as a fundamental right, but it is also one of the costliest industries in the world. As the population ages, advances in medical technology continue, and the demand for healthcare services increases, the cost of healthcare continues to rise at an alarming rate. The financial and social costs of healthcare […]
Digital Tools to Improve the Patient Financial Experience
Healthcare is an essential service that everyone needs at some point in their life. However, it can also be quite expensive, and the financial aspect of healthcare can be stressful and confusing for patients. The good news is that new technology is emerging that can help improve the patient financial experience and make the process […]
Heroes in Healthcare: Narayanan Krishnan
What if you could live your life completely devoted to serving others? One man decided to give it a shot. This is Narayanan Krishnan’s story. He was a bright, young, award-winning chef with a five-star hotel group, short-listed for an elite job in Switzerland. But a quick family visit home to Madurai, India before heading […]
Patient Experience for 2023: Part 3 – Four Trends to Plan for Now
Our previous post discussed some of the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other industries that have gone through this digital disruption already. In this, our third and final post of the series, we will look at four trends around patient experience that you […]
Patient Experience for 2023: Part 2 – Transitioning to a Digital Patient Experience
Our previous post discussed some of the market forces that brought healthcare to the consumer-centric focus it is transitioning to. Today’s post will look at the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other industries that have gone through this digital disruption already. The COVID-19 […]
Patient Experience for 2023: Part 1 – Market Forces
This is the first in a three-part series of posts discussing the patient experience trends for 2023. Today’s post will discuss the market forces that brought healthcare to the precarious position it is in today, and how consumer power is primed to reshape the industry. In 1980, only about 5% of health system revenue came […]