The answer might surprise you. As one CFO recently told us, “I had no idea we used this many payment systems.”

He’s not alone. The systems and processes involved often cross departments and geographies in a complex web that even the most experienced team members don’t fully understand.

Problem is, if we don’t fully understand the perspective our patients have on the processes we subject them to, we’re on shaky ground. Without a holistic view of—and commitment to—the effortless patient journey, even the smallest tweaks can cause major headaches for your patients, which lead to negative outcomes.

Mapping the patient's financial journey is the process of understanding every step a patient takes along the path of payment. It includes people, processes, technologies, and the emotions patients feel at each step in the journey.

We've boiled it down to a three-step process.

Information Gathering

We’ll ask you questions about your business goals, patient populations, and desired outcomes. Using the available information, we’ll build a framework to prepare for the larger discussion.

Journey Mapping discussion

The process works best when we can assemble a group of people representing all the aspects of the journey – billing staff, IT/systems people, front desk, management staff and executive leadership, and even some real, live patients.

Together, we’ll follow our process to walk through the journey beginning to end, examining the patient perspective of each step and the underlying people, process, and technology components that deliver it.

Analysis and documentation

We’ll examine the results of the mapping discussion and develop them into a usable Patient Financial Journey Map. The end result will be a simplified depiction of your patient experience along with a punch list of cross-functional improvements to make that journey as effortless as possible.

Did we mention we do this for FREE?

Yup. Wixcorp provides this as a FREE SERVICE. We’ll go through the entire process with you. If our expanded services make sense for your organization, we’re happy to provide them. If not, we get to make some new friends and you get to keep the FREE patient financial journey map to drive your patient growth and improvement initiatives.

Ready to start mapping?