Patient Experience
Focus on the patient
journey to optimize
your patient experience
How well do you know your patient journey?
Do you know what it’s like to pay a bill at
your hospital? Let’s experience it together
with WixCorp’s patient financial journey
mapping services.
Do you know what it’s like to pay a bill at
your hospital? Let’s experience it together
with WixCorp’s patient financial journey
mapping services.
Patient Journey Mapping
Through journey mapping, we help you understand every step in the patient experience, including the processes they engage, the technologies they use, and the emotions they feel at each step in the journey.
Our Process
1
Information Gathering
We discuss your business goals, patient populations, and desired outcomes, to build a framework for our journey map.
2
Journey Mapping
With a broad range of team members, including billing, IT, patient access, executive leadership, and of course patients, we follow the journey from beginning to end. At each step, we scrutinize the patient perspective, and the people, process, and technologies facilitating it.
3
Financial Experience Mapping
Experience life as one of your patients, to feel their diverse needs, perspectives, and experiences. We develop customer segments, build personas, and outline a framework for improvement driven by ROI.
4
Analysis & Documentation
We convert the results into a usable Patient Journey Map, a simplified depiction of your patient experience, with cross-functional recommendations to make it as simple and seamless as possible.
Book your
patient financial
journey mapping
session today.
