Level Up Your Patient Engagement: What Healthcare Can Learn from Video Games and Social Media
What if managing your health was as addictive as your favorite video game or as engaging as scrolling through social media? Imagine a world where your healthcare app celebrated your progress, rewarded your healthy habits and connected you to a supportive community, all with the sleek, intuitive design of the digital platforms you use daily. […]
Beyond Broken Promises: How to Rebuild Trust in Healthcare
Remember that time when someone broke their promise? Or the time when someone didn’t do what they said they would do? Or that time when someone deceived you into thinking something that wasn’t true? Violations of trust have a way of being sticky in the worst ways. We tend to remember the people and organizations […]
Connecting Patient Needs with Local Resources: How Social Determinants of Health Enhance Healthcare Outcomes
In an old fable, several blind men approach an elephant. They each touch different parts of the mighty beast and describe their limited perceptions. One grasps the trunk and perceives a snake; another feels the ear and senses a fan. They all make their unique contributions, but none of them grasp the full reality of […]
Creating Omni-Channel Experiences for Your Patients
Remember the last time you were navigating to a new location in a busy city during rush hour traffic. You are already running behind, all the lanes are packed with vehicles, horns honking, construction cones all around you, and you suddenly realize the lane you’re driving in just forced you onto a bridge heading in […]
Digital Tools to Improve the Patient Financial Experience
Healthcare is an essential service that everyone needs at some point in their life. However, it can also be quite expensive, and the financial aspect of healthcare can be stressful and confusing for patients. The good news is that new technology is emerging that can help improve the patient financial experience and make the process […]
Patient Experience for 2023: Part 3 – Four Trends to Plan for Now
Our previous post discussed some of the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other industries that have gone through this digital disruption already. In this, our third and final post of the series, we will look at four trends around patient experience that you […]
Patient Experience for 2023: Part 2 – Transitioning to a Digital Patient Experience
Our previous post discussed some of the market forces that brought healthcare to the consumer-centric focus it is transitioning to. Today’s post will look at the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other industries that have gone through this digital disruption already. The COVID-19 […]
Patient Experience for 2023: Part 1 – Market Forces
This is the first in a three-part series of posts discussing the patient experience trends for 2023. Today’s post will discuss the market forces that brought healthcare to the precarious position it is in today, and how consumer power is primed to reshape the industry. In 1980, only about 5% of health system revenue came […]
WHITE PAPER: Engaging Patients Through Texting
Many hospitals today are facing significant financial challenges. So are their patients. While both of these parties share a similar struggle, what they don’t often share is a quick and easy way to communicate about paying for healthcare given and received. This is especially true now, as co-pays and high deductibles continue to rise and patients […]
Engaging Patients with Transparent Pricing and Bundled Services
In one of her popular songs, Alanis Morissette sang about having “ten thousand spoons when all you need is a knife.” Paying for healthcare can feel that way sometimes. There are plenty of messy, less-than-ideal methods for patients to pay their bills, whether it’s health insurance copays, deductibles, coinsurance, or cash payments, that’s a lot […]