Heroes in Healthcare: Dr. Merlin Antunez
Shortly after two of his brothers died, and his father became crippled by Parkinson’s disease, Merlin Antunez found himself in an orphanage.
In the 1980s in Honduras, there wasn’t much healthcare available, especially for those living in poverty. But Merlin vowed that he would try to change that.
Patient Payments Faster.
What if increasing patient revenue was as easy as flipping on a switch? Last year, one of our clients went through an EMR conversion. Due to the expected backlog in billing and potential data accuracy during the transition, they asked us to stop sending our real-time text messages and email notifications to their patients about […]
Heroes in Healthcare: Eula Hall
Standing near the burnt remains of Mud Creek clinic, Eula Hall was devastated. It was 1982, and the healthcare clinic she’d founded 9 years earlier with two doctors in Eastern Kentucky, had grown to become an absolute pillar of the community. It was a vital resource to thousands of patients in the region who couldn’t […]
What exactly does the new Surprise Billing Interim Final Rule cover?
A few weeks ago, the Department of Health and Human Services passed an interim final rule to address the issue of surprise billing. Here are some summary points from the order: This rule comes under the bipartisan No Surprises Act, which was passed in 2021, and marks a huge victory for patient advocates who have […]
Making your RCM Patient-Facing
promoting industry leading care and expertise. Patients quickly realize the difference between the great care they receive from their medical provider and the experience leading up to and after their medical appointment. This bookend disparity can create disappointment in their healthcare experience, uncertainty in future experiences, and a lack of trust in their provider organization.
Empowering Patients
“I know I put them here, somewhere…” says Nelly, a frantic mom of three kids who all recently had trips to Urgent Care for pink eye, is looking for misplaced medical bills for the 2nd time that month. With separate bills for each of her kids, she’s been getting a lot of mail from this […]
Decreased patient volumes? Learn how to increase your revenue anyway
When tragedy strikes, or when the deck seems stacked against us, we are typically faced with two options. Option 1, play the Blame Game. or option 2, play the Reclaim Game. We chose the latter.
Heroes in Healthcare: Harris Rosen
About twenty years ago, Tangelo Park was a Florida neighborhood of small houses that was trying to overcome a growing presence of drugs, crime and too many shuttered homes. Nearly half its students were dropping out of school. But today, Tangelo Park is a striking success story. Because living in Tangelo Park means: This incredible […]
Too Much Skin in the Game
Whether it’s confusing medical bills sent months after care is received, or unclear expectations around how much something will cost, paying for healthcare from a patient’s perspective is anything but a clean and simple process.
Simplifying the Patient Experience
The famous author Gary Hopkins once said, “People often associate complexity with deeper meaning, when often after precious time has been lost, it is realized that simplicity is the key to everything.”
But how would you describe the patient financial experience?