Patient Experience in Senior Care
When you hear the words, “Senior Care”, what comes to mind? How about technological innovation? Going paperless? Or a strong focus on customer service? In this blog post, we’ll explore how these concepts are blossoming and improving healthcare within Senior Care organizations across the country. To begin, we’ll imagine the hypothetical situation of a patient […]
Heroes in Healthcare: Pete Correll
The year was 2008, and Atlanta’s largest safety-net hospital was failing. Grady Memorial Hospital, a 900 bed facility in downtown Atlanta, cares for the most critically injured, chronically ill, indigent, and uninsured patients in Georgia. But due to a myriad of factors and being hundreds of millions of dollars in debt, it was facing closure. And without […]
Relieving the Burden of Medical Debt
Have you ever had a medical bill you couldn’t pay? If so, you’re not alone. Currently, one out of three Americans can’t pay their medical bills. These individuals are facing wage garnishment, property liens, and bankruptcy. Imagine adding that to the regular stressors of your daily life. Knowing that you could be be financially limited […]
Price Transparency Update Coming in 2022
When it comes to healthcare, the government typically has two options for incentivizing specific actions. They can either provide a carrot, or a stick. In the case of price transparency, the government went with the stick approach, with a penalty of $300 a day for noncompliant hospitals beginning as of 01/01/2021. However, they will be bringing out a bigger stick shortly, with an increase in penalties slated for 2022.
Tips to Improve Patient Access
It’s no secret that patient access can be a nightmare. Research shows that the average wait time in the US is longer than 18 days, and 43% of patients haven’t had success in finding same-day appointments when they’re sick (1). When you add in complicated and obscure referral processes, difficult and time-consuming communication channels, and […]
The Impacts of a Simplified Patient Financial Experience
The healthcare revenue cycle is not getting any easier. Especially with increasing patient deductibles and costs, combined with the ever-mounting pressure of the pandemic on the economy and healthcare providers and their organizations. Some healthcare organizations resort to suing their patients to collect on past due bills, and/or garnishing wages. One report found that “the […]
Heroes in Healthcare: Dr. Merlin Antunez
Shortly after two of his brothers died, and his father became crippled by Parkinson’s disease, Merlin Antunez found himself in an orphanage.
In the 1980s in Honduras, there wasn’t much healthcare available, especially for those living in poverty. But Merlin vowed that he would try to change that.
Patient Payments Faster.
What if increasing patient revenue was as easy as flipping on a switch? Last year, one of our clients went through an EMR conversion. Due to the expected backlog in billing and potential data accuracy during the transition, they asked us to stop sending our real-time text messages and email notifications to their patients about […]
Heroes in Healthcare: Eula Hall
Standing near the burnt remains of Mud Creek clinic, Eula Hall was devastated. It was 1982, and the healthcare clinic she’d founded 9 years earlier with two doctors in Eastern Kentucky, had grown to become an absolute pillar of the community. It was a vital resource to thousands of patients in the region who couldn’t […]
What exactly does the new Surprise Billing Interim Final Rule cover?
A few weeks ago, the Department of Health and Human Services passed an interim final rule to address the issue of surprise billing. Here are some summary points from the order: This rule comes under the bipartisan No Surprises Act, which was passed in 2021, and marks a huge victory for patient advocates who have […]