Striking the Right Cord
Imagine a symphony conductor who spends all their time perfecting the timing of the percussion section. Every beat is flawless, each drum hit is precisely on cue, and the cymbals crash with exacting precision. The conductor becomes an expert in the intricate rhythms and nuances of the percussion instruments, ensuring they never miss a note. […]
Beyond Broken Promises: How to Rebuild Trust in Healthcare
Remember that time when someone broke their promise? Or the time when someone didn’t do what they said they would do? Or that time when someone deceived you into thinking something that wasn’t true? Violations of trust have a way of being sticky in the worst ways. We tend to remember the people and organizations […]
Protecting Your Digital Healthcare Castle
Centuries ago, preventing an enemy from attacking your castle was fairly straightforward. Typically, there were limited methods that opposing forces could breach the walls. Those vulnerabilities could be protected in a fairly straightforward way, by a moat, a drawbridge, or guarded under constant surveillance. But now, we live in a very different world of malware, […]
The Transformative Impact of Patient-Driven Revenue Cycles on Hospital Revenue, Staffing, and Operations
In the vast sea of healthcare, patients and providers often find themselves adrift in a complex financial landscape. Billing and payments can be turbulent waters to navigate, leaving many patients feeling lost and overwhelmed. However, there’s a beacon of hope emerging on the horizon—the patient-driven revenue cycle. Beyond improving the patient experience and increasing revenue, […]
Connecting Patient Needs with Local Resources: How Social Determinants of Health Enhance Healthcare Outcomes
In an old fable, several blind men approach an elephant. They each touch different parts of the mighty beast and describe their limited perceptions. One grasps the trunk and perceives a snake; another feels the ear and senses a fan. They all make their unique contributions, but none of them grasp the full reality of […]
Heroes in Healthcare: Dr. Christina Rosenthal
“We can’t be what we can’t see,” says Dr. Christina Rosenthal, an African American dentist who runs her own dental practice in Memphis. This principle is a driving force behind Dr. Rosenthal’s efforts to not only be the best dentist she can be, but also help others realize their dream of becoming a doctor as […]
Creating Omni-Channel Experiences for Your Patients
Remember the last time you were navigating to a new location in a busy city during rush hour traffic. You are already running behind, all the lanes are packed with vehicles, horns honking, construction cones all around you, and you suddenly realize the lane you’re driving in just forced you onto a bridge heading in […]
Optimizing Patient Payment Plans
Healthcare has long been viewed as a fundamental right, but it is also one of the costliest industries in the world. As the population ages, advances in medical technology continue, and the demand for healthcare services increases, the cost of healthcare continues to rise at an alarming rate. The financial and social costs of healthcare […]
Digital Tools to Improve the Patient Financial Experience
Healthcare is an essential service that everyone needs at some point in their life. However, it can also be quite expensive, and the financial aspect of healthcare can be stressful and confusing for patients. The good news is that new technology is emerging that can help improve the patient financial experience and make the process […]
Heroes in Healthcare: Narayanan Krishnan
What if you could live your life completely devoted to serving others? One man decided to give it a shot. This is Narayanan Krishnan’s story. He was a bright, young, award-winning chef with a five-star hotel group, short-listed for an elite job in Switzerland. But a quick family visit home to Madurai, India before heading […]