Patient Experience for 2023: Part 3 – Four Trends to Plan for Now
Our previous post discussed some of the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other industries that have gone through this digital disruption already. In this, our third and final post of the series, we will look at four trends around patient experience that you […]
Patient Experience for 2023: Part 2 – Transitioning to a Digital Patient Experience
Our previous post discussed some of the market forces that brought healthcare to the consumer-centric focus it is transitioning to. Today’s post will look at the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other industries that have gone through this digital disruption already. The COVID-19 […]
Patient Experience for 2023: Part 1 – Market Forces
This is the first in a three-part series of posts discussing the patient experience trends for 2023. Today’s post will discuss the market forces that brought healthcare to the precarious position it is in today, and how consumer power is primed to reshape the industry. In 1980, only about 5% of health system revenue came […]
WHITE PAPER: Engaging Patients Through Texting
Many hospitals today are facing significant financial challenges. So are their patients. While both of these parties share a similar struggle, what they don’t often share is a quick and easy way to communicate about paying for healthcare given and received. This is especially true now, as co-pays and high deductibles continue to rise and patients […]
WHITE PAPER: Redde Integration and Onboarding
As dependent as the modern healthcare organization is on technology, can you imagine if it all just stopped working? If all the machines and processes that depend on software, such as medication verification, your MRI machine, and much more were suddenly interrupted in a way that couldn’t be quickly resolved? The ensuing chaos would be […]
Heroes in Healthcare: Dr. Solomon Carter Fuller
In a press release this morning, it was reported that an experimental drug was shown to reduce the cognitive decline in patients suffering from Alzheimer’s. While the reduction was a modest 27%, this is the first time a drug has shown impact in the trajectory of the illness. This exciting news got us thinking about […]
Engaging Patients with Transparent Pricing and Bundled Services
In one of her popular songs, Alanis Morissette sang about having “ten thousand spoons when all you need is a knife.” Paying for healthcare can feel that way sometimes. There are plenty of messy, less-than-ideal methods for patients to pay their bills, whether it’s health insurance copays, deductibles, coinsurance, or cash payments, that’s a lot […]
Navigating the Turbulent Times of Healthcare RCM
Imagine you’re a revenue cycle leader working for a large health system, and one day, your boss comes to you and tells you that you need to find $2 billion dollars in savings from operating costs. What would you do? Where would you look to cut first? How would you decide what or who stayed and […]
Increasing Patient Engagement to Reduce AR
Can you imagine watching a jenga tower collapse in slow motion? You’d likely try to frantically move blocks around and do everything you could to try and keep it from falling. But as the collapse progressed, you’d realize that you couldn’t stop it on your own. In some ways, this analogy represents how many healthcare organizations […]
Heroes in Healthcare: Dr. George Tanbara
Dr. George Tanbara was a humble man who lived through many hardships to become the leader and founder of Community Health Care and Pediatrics Northwest, and an inspiration to those who want to use their time and talents to serve the community where they live. George was a 2nd generation Japanese American born in Portland […]